Your questions about co-ownership management

The syndic is the agent of the association of co-owners (ACP). They carry out decisions of the general meeting, maintain the accounts, manage relations with suppliers, and ensure legal obligations are met. For you, that means a named contact, up-to-date accounts, and a building managed according to the rules — without you having to follow everything yourself.

Prefer a professional syndic licensed by the IPI, covered by professional liability insurance, and able to explain clearly what is included in their fees. Ask how co-owner requests are handled, how general meetings are prepared, and how you access your documents. At RM Syndic, we prioritise human contact and transparency: email, phone, and the Co-owner Portal as complements — not a 100% digital service with no named contact.

Yes. The syndic is appointed by the general meeting for a fixed term (in principle three years, renewable). A general meeting may decide not to renew the mandate or to revoke it under the conditions set by law and your co-ownership regulations. A change requires preparation: handover of accounts, transfer of archives, continuity of ongoing contracts. We support co-ownerships joining us for an orderly transition.

We manage co-ownerships in Brussels from our office in Watermael-Boitsfort. By choice, we deliberately limit portfolio size to maintain close follow-up. Describe your building (number of units, state of accounts, ongoing works): we will honestly tell you whether we are the right fit.

There is no single rate: fees depend on the size of the building, the number of units, the state of the accounts, approved works, and the expected level of service. The syndic's fees are a charge of the ACP, voted at the general meeting. We do not publish a price list online, because every co-ownership is different — contact us for a personalised quote, with no obligation.

Fees typically cover day-to-day management: bookkeeping, calls for funds, annual charge settlement, preparation and follow-up of general meetings, correspondence with co-owners and suppliers, document archiving. Exceptional services (litigation, complex works, repeated extraordinary general meetings) may incur additional fees, always presented and approved transparently.

No. Besides the syndic's fees, the provisional budget includes routine maintenance costs (cleaning, lighting, lift…), insurance, maintenance contracts, and provisions for works. The syndic prepares the budget and presents it to the general meeting; the meeting votes on the amounts. Your individual settlement shows your share.

Send us a few basic details: building address, number of units, current syndic if applicable, and your main concerns. We will propose a meeting (on site or by video) to understand your situation and provide a clear proposal. No hidden surprises: we detail what is included before any decision at the general meeting.

Write to us by email or phone, or submit a request via the Co-owner Portal if your building has access. Every request is tracked: you know it is registered, who is handling it, and where it stands. In an emergency (major leak, lift breakdown with someone trapped), call us directly: we activate the emergency contacts provided in your contracts.

You receive important documents throughout the year: calls for funds, general meeting notices, minutes, annual settlement. For everything else, you do not need to wait for the general meeting: the Co-owner Portal brings together your documents and the history of your requests. And if you have a question, an email or call is enough — you speak to a team that knows your building, not a generic number.

The syndic ensures compliance with the co-ownership regulations and may intervene in case of disorder or non-payment of charges. They are not a family mediator: neighbour disputes are primarily a matter for dialogue between parties. However, we handle matters that fall under ACP management (nuisance linked to common parts, compliance with general meeting decisions, recovery procedures) rigorously and in accordance with the law.

No. The portal makes it easier to consult documents and track requests, but it does not replace human contact. Many co-owners write or call us — and that is perfectly normal. The tool is there to simplify your life, not to impose an interface on you.

The general meeting is the sovereign body of the co-ownership: it votes on the budget, approves accounts, appoints the syndic, decides on major works, and adopts the co-ownership regulations. Without regular general meetings, the ACP cannot function properly. The syndic prepares the notice within legal deadlines, drafts the minutes, and carries out adopted decisions.

You are not required to attend, but your presence (or that of a proxy) allows you to vote and make your voice heard. If you cannot attend, you may grant proxy to another co-owner or, in some cases, vote by correspondence under the prescribed arrangements. The syndic sends you the notice and necessary documents well in advance so you can plan accordingly.

A decision adopted in accordance with the law and co-ownership regulations binds all co-owners, including those absent. If you believe a decision is irregular, legal remedies exist (challenge before the court of first instance, within legal deadlines). The syndic can explain the framework, but cannot ignore a validly taken decision.

We compile the agenda with the co-ownership council, attach useful documents (budget, settlement, quotes), respect notice deadlines, and run the meeting in a structured way. After the general meeting, the minutes are drafted and made available promptly. The aim: for every co-owner to understand what is being voted on and what it means for their building.

Routine maintenance works fall to the syndic within the approved budget. Major works or exceptional expenditure must be approved by the general meeting (sometimes by a qualified majority depending on their nature). The syndic obtains quotes from contractors, presents them, and monitors the site once the decision is taken — you do not have to negotiate with tradespeople on your own.

Notify the syndic as soon as possible. We declare the claim to the building's insurer, appoint experts and contractors if needed, and coordinate the parties (affected co-owners, insurers, neighbours). Acting quickly limits damage and protects your rights with insurers. Keep your own evidence (photos, date) in parallel.

For routine maintenance provided for in the budget, yes — that is precisely the syndic's role. For works outside the budget or exceptional works, a general meeting decision is in principle required. If urgent works are needed to protect the building (safety, stabilisation), the law provides for regulated emergency regimes; the syndic informs you and regularises afterwards at the general meeting.

The IPI (Institut professionnel des agents immobiliers) licenses professional syndics in Belgium. This licence guarantees training, a code of ethics, and mandatory insurance. Working with an IPI-licensed syndic means choosing a regulated professional — not a manager without qualification or guarantees. RM Syndic SRL is a professional syndic licensed by the IPI.

Yes, it is mandatory for IPI-licensed syndics. This insurance covers damage caused to third parties in the course of the profession. Details (insurer, policy number) appear on our legal notice and can be provided on request. It is a mark of seriousness, just like the licence.

The co-ownership council is made up of co-owners elected by the general meeting; it monitors and assists the syndic, prepares certain decisions, and represents co-owners. The syndic is a professional agent appointed to carry out day-to-day management. The two roles are complementary: the council oversees, the syndic acts. Neither can replace the general meeting for major decisions.

Yes. The syndic processes sensitive data (contact details, payment status, correspondence). RM Syndic applies GDPR: access limited to authorised staff, hosting in the European Union, no sale of data. You can exercise your rights (access, rectification) via our Privacy page or by contacting us directly.